Preliminary communication
BUSINESS PROCESS MANAGEMENT: USE OF SIMULATION IN THE PUBLIC SECTOR
Bojan Pecek
Andrej Kovacic
Abstract
Methods and techniques of business process management as known in the private sector are
being used more and more in the public sector. This paper demonstrates their applicability to systems
where the human factor is more important. It describes a case study of filling unoccupied capacities in
an old people's home. The simulation techniques are used as a replacement for the exact deterministic
planning. Our research shows that by using the simulation it is possible to predict the effects of the
renovation and the duration of the processes and bottlenecks and to thereby avoid bad decisions.
Keywords
public administration management; modelling; simulation; iGrafx
Hrčak ID:
67747
URI
Publication date:
1.3.2011.
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