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Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example
Blaženka Čuić
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page 45-64
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cite
APA 6th Edition
Čuić, B. (2012). Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example. Vjesnik bibliotekara Hrvatske, 55 (1), 45-64. Retrieved from https://hrcak.srce.hr/index.php/93684
MLA 8th Edition
Čuić, Blaženka. "Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example." Vjesnik bibliotekara Hrvatske, vol. 55, no. 1, 2012, pp. 45-64. https://hrcak.srce.hr/index.php/93684. Accessed 12 Sep. 2024.
Chicago 17th Edition
Čuić, Blaženka. "Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example." Vjesnik bibliotekara Hrvatske 55, no. 1 (2012): 45-64. https://hrcak.srce.hr/index.php/93684
Harvard
Čuić, B. (2012). 'Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example', Vjesnik bibliotekara Hrvatske, 55(1), pp. 45-64. Available at: https://hrcak.srce.hr/index.php/93684 (Accessed 12 September 2024)
Vancouver
Čuić B. Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example. Vjesnik bibliotekara Hrvatske [Internet]. 2012 [cited 2024 September 12];55(1):45-64. Available from: https://hrcak.srce.hr/index.php/93684
IEEE
B. Čuić, "Balanced scorecard as a tool for library evaluation : Faculty of Philosophy in Osijek Library example", Vjesnik bibliotekara Hrvatske, vol.55, no. 1, pp. 45-64, 2012. [Online]. Available: https://hrcak.srce.hr/index.php/93684. [Accessed: 12 September 2024]
Abstract
The paper presents an attempt to conduct a performance measurement of the Faculty of Philosophy in Osijek Library based on several selected indicators taken from the IFLA’s Manual on performance measurement. This manual is organized according to the Balanced Scorecard methodology in which the performance of an organization is measured by a number of indicators clustered in the four groups: finances, users, internal processes, and future development. The paper focuses especially on difficulties in collecting statistical data in Croatian libraries and the consequent problems in selecting the appropriate indicators from the Manual which should give a clear picture of library performance.
Keywords
performance measurement; Balanced Scorecard; performance indicators; Faculty of Philosophy in Osijek Library
Hrčak ID:
93684
URI
https://hrcak.srce.hr/93684
Publication date:
14.10.2012.
Article data in other languages:
croatian
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