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Professional paper

A Differentiation-Based Approach to Quality Management in Shipbuilding Taking into Consideration Errors in Manufacturing Processes

Tomislav Bukša ; BI 3. MAJ d.d., Rijeka
Duško Pavletić ; Tehnički Fakultet Sveučilišta u Rijeci, Rijeka
Mirko Soković ; Fakulteta za Strojništvo, Univerza v Ljubljani, Slovenia
Juraj Bukša ; Lošinjska plovidba – Brodarstvo d.o.o., Rijeka

Full text: english pdf 440 Kb

page 488-503

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With conventional quality management methods and techniques used in repetitive projects it is possible to establish an efficient quality management and quality improvement system. The more efficient the system, the easier it is to identify points where errors are likely to occur and eliminate their consequences. Taking into consideration the fact that, as a rule, a shipyard is a large business system, with the present state of the Croatian shipbuilding industry it is very difficult to establish an efficient quality management and improvement system which can work effectively and permanently at all the stages of the production process.
With a differentiation-based approach to quality management, and by taking targeted corrective and proactive actions in the identified points of the manufacturing process in which errors are likely to occur, a certain improvement is achieved. The extent and duration of such an improvement depends on numerous factors within the system itself as well as on environmental factors. The improvement achieved with a differentiation-based approach is an incentive to take further quality improvement measures in a shipyard.


achieved excellence, points where errors are likely to occur, quality cost, risk of error, vertical differentiation

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