Original scientific paper
The differences in purchase behavior between redeemers and non-redeemers of coupons at till under retail loyalty programs
Zrinka Filipović
; Marti farm d.o.o., Zagreb, Croatia
Abstract
Despite the popularity of loyalty programs, evidence on the effects of rewards on consumer behavior is inconsistent. Behavioral loyalty is important for a company as it represents a consumer’s tendency to purchase on a regular basis. The goal of this paper is to explore the differences in behavioral patterns between loyalty program members who redeem coupons at till (redeemers) and those who do not (non-redeemers). A survey was carried out using a sample of 750 loyalty cards obtained from a national retail chain. The results show that coupons at till, as a monetary reward, reduced the time between purchases and increased the volume of purchases and average expenditure.
Keywords
loyalty programs; monetary rewards; behavioral loyalty; coupons at till
Hrčak ID:
248827
URI
Publication date:
28.12.2020.
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