Original scientific paper
https://doi.org/10.21857/yrvgqtwgg9
The patient as a factor in assessing the quality of health services in private practice institutions
Edin Međedović
Sabina Šehić-Kršlak
Nerman Ljevo
Amer Iglica
Edin Begić
Alma Suljević
Sabaheta Jonuzović-Prošić
Abstract
Introduction The concept of the quality of healthcare services is constantly evolving and transforming depending on the interest in it and the level of involvement of medical staff and patients. Aim To as- sess patient satisfaction with the quality of health services in private practice condition. Methods 105 (n=105) subjects participated in the study, and it was conducted by an anonymous survey of the clinic which offers medical services, tests, and diagnostic procedures in the fields of gynecology, internal medicine, surgery, radiology, urology, and neurology. The research was conducted among patients who used the health services of a private practice institution from January to September 2022. The patient questionnaire consisted of 14 questions. Five questions related to identifying the sociodemographic characteristics of the respondents, and 9 questions were research questions of the Lickert type. For this purpose, the standardized Laschinger HCAHPS (Hospital Consumer Assessment of Healthcare Provid- ers and Systems) questionnaire on patient satisfaction with the quality of healthcare services was used. Differences in numerical variables were tested by Student’s t-test or analysis of variance (ANOVA). All P values are two-sided (p<0.05). The statistical program MedCalc Statistical Software version 18.2.1 was used for statistical analysis. Results The research was conducted on 105 patients, 28% of whom were male and 72% female. Most patients were in the age group of 61 to 70 years (30%). Patients are satisfied with the quality of healthcare services. The highest average score for reception and waiting time (4.9), the lowest score for being informed about upcoming interventions and treatments and professional approach (4.68). Conclusion Patients show a high degree of satisfaction with the general services provided.
Keywords
patient satisfaction; health service; personal satisfaction;
Hrčak ID:
290806
URI
Publication date:
18.12.2022.
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