Original scientific paper

https://doi.org/10.31297/hkju.23.4.5

Citizen-Centric Smart Cities: Empowering Public Administration through Social Media and Citizen Engagement

Tănase Tasențe orcid.org/0000-0002-3164-5894 ; Faculty of Law and Administrative Sciences, Ovidius University of Constanța, Romania
Mari-Isabella Stan orcid.org/0000-0001-7509-4038 ; Faculty of Law and Administrative Sciences, Ovidius University of Constanța, Romania

Abstract

This paper examines the role of social media and citizen engagement in empowering public administration for citizen-centric smart city development. It focuses on the Smart Cities Marketplace, an EU initiative providing a collaborative platform. The study evaluates citizen engagement on Twitter, analysing posts from the Smart Cities Marketplace page. Objectives include assessing the representation of smart city dimensions: Smart Economy, Smart Mobility, Smart Environment, Smart People, Smart Living, and Smart Governance, and comparing engagement levels between posts with and without related keywords. Through quantitative and qualitative analyses, the study addresses citizen engagement and representation of smart city dimensions. The findings highlight the importance of innovative and tailored approaches to leverage social media as a catalyst for smart city development. Social media is pivotal in promoting collective accountability and shaping sustainable urban development, leading to adaptable, resilient environments that improve urban liveability and life quality.

Keywords

smart cities; social media; citizen engagement; public administration; sustainable development

Hrčak ID:

313874

URI

https://hrcak.srce.hr/313874

Publication date:

31.1.2024.

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