Business Systems Research, Vol. 4 No. 1, 2013.

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Invited Article: The Future of CRM is UX (str. 4-13)

Jakov (Yasha) Crnkovic
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Reorganization in Multi-Agent Architectures: An Active Graph Grammar Approach (str. 14-20)

Schatten Markus
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Monitoring SOA Applications with SOOM Tools: A Competitive Analysis (str. 21-35)

Ivan Zoraja, Goran Trlin, Marko Matijević
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Selection Process of ERP Systems (str. 36-48)

Bálint Molnár, Gyula Szabó, András Benczúr
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An Empirical Evaluation of GARCH Models in Value-at-Risk Estimation: Evidence from the Macedonian Stock Exchange (str. 49-64)

Vesna Bucevska
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A Simple Discrete Approximation for the Renewal Function (str. 65-75)

Alenka Brezavšček
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Academic Mobility in the Western Balkans (str. 76-86)

Jasna Bošnjović, Veljko Trivun
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Corruption and Information Sharing as Determinants of Non-Performing Loans (str. 87-98)

Fawad Ahmad
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