Intangible Motives in Creating Health Workers Satisfaction
Keywords:
satisfaction, healthcare professionals, intangible motivesAbstract
The aim of the paper is to determine how much intangible motives are involved in nursing satisfaction. The research population consisted of nurses with secondary and university degrees in the field of multiple health centers in the central part of Croatia. Random selection based on data collected from different nursing associations was used. The survey was conducted in 2019. The dependent variable is the nurses' satisfaction. There are five independent variables: position in the organization, independence in work, communication, work organization and working hours, education and career development. Among the variables included, the most significant correlation with nurses' satisfaction was their existing position in the organization of the health care institution, which is followed by education and career development. Communication is the lowest-ranked intangible motive correlated with respondent satisfaction. The lessons learned are believed to have value and carry an initial message. The intangible motives for creating nursing satisfaction identified in this research can realistically be an incentive and a roadmap for public health managers in a context where the transition economy is unable to respond to the pace of growth in health needs and health spending through an existing approach where material motivations have dominated in creating satisfaction for healthcare professionals.
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
References
Ankomah, S. E., Kumah, E., Karikari A. K. (2016), “Health worker motivation in Ghana: the role of non-financial incentives. A case study of Accident and Emergency Department of KomfoAnokye Teaching Hospital”, International Journal of Biosciences, Healthcare Technology and Management, Vol. 6, No. 4, pp. 34-49.
Armstrong, M., Brown, D. (2006), Strategic reward: making it happen, Kogan Page, London.
Ayyash, H., Aljeesh, Y. (2011), “Nurses’ motivation and their performance at European Gaza Hospital in Gaza Strip”, Journal of Al Azhar University-Gaza (Natural Sciences), Vol. 13, pp. 55-68.
Bakker, A. (2011), “An evidence-based model of work engagement”, Psychological Science, Vol. 20, No. 4, pp. 163-178.
Bonsdorff, M. E. (2011), “Age-related differences in reward preferences”, The International Journal of Human Resource Management, Vol. 22, No. 6, pp. 1262-1276.
Brent, C. J. (1989), Quality management for health care delivery. The Hospital Research and Educational. Trust of the American Hospital Association, Chicago.
Cronbach, L. J. (1951), “Coeficient Alfa and the internal structure of test”, Psychometrica, Vol. 16, No. 3, pp. 297-334.
Field, A. (2000), Discovering statistics using SPSS for Windows, Sage, Thousand Oaks.
Gaki, E., Kontodimopoulos, N., Niakas, D. (2013), “Investigating demographic, work-related and job satisfaction variables as predictors of motivation in Greek nurses”, Journal of Nursing Management, Vol. 21, No. 3, pp. 483-490.
Galletta, M., Portoghese, I., Battistelli, A. (2011), “Intrinsic motivation, job autonomy and turnover intention in the Italian healthcare: The mediating role of affective commitment”, Journal of Management Research, Vol. 3, No. 2, Article E7.
Hahn, O. K. (2006), Patient relationship management, Springer.
Iranmanesh, S., Fuladvandi, M., Ameri, G. F., Bahrampoor, A. (2014), “Iranian nurses' organizational commitment and job motivation”, Asian Journal of Nursing Education and Research, Vol. 4, No. 2, pp. 189-194.
Jaiswal, P., Singhal, A. K., Gadpayle, A. K., Sachdeva, S., Padaria, R. (2014), “Level of motivation amongst health personnel working in a tertiary care government hospital of New Delhi, India”, Indian Journal of Community Medicine, Vol. 39, No. 4, pp. 235-240.
Koch, S. H., Proynova, R., Paech, B., Wetter, T. (2014), “The perfectly motivated nurse and the others: workplace and personal characteristics impact preference of nursing tasks”, Journal of Nursing Management, Vol. 22, No. 8, pp. 1054-1064.
Pietersen, C. (2005), “Job satisfaction of hospital nursing staff”, South African Journal of Human Resources Management, Vol. 3, No. 2, pp. 132-144.
Purohit, B., Maneskar, A., Saxena, D. (2016), “Developing a tool to assess motivation among health service providers working with public health system in India”, Human Resources for Health, Vol. 14, Article 15.
Said, R. M., Abed, F. A., Abdo, L. M. (2013), “Work motivating factors as identifed by nurses in Children Hospital at Elmonira and Specialized Pediatric Hospital Cairo University”, The Medical Journal of Cairo University, Vol. 81, No. 2, pp. 27-31.
Shaw, J., Gupta, N. (2015), “Let the evidence speak again! Financial incentives are more effective than we thought”, Human Resource Management Journal, Vol. 25, No. 3, pp. 311-326.
Shields, J., Scott, D., Bishop, J., Golezer, P. (2012), “Pay perception and their relationship with cooperation, commitment and intent to quit”, International Studies of Management and Organizations, Vol. 42, No. 1, pp. 87-103.
Toode, K., Routasalo, P., Helminen, M. and Suominen, T. (2015), “Hospital nurses' work motivation”, Scandinavian journal of caring sciences, Vol. 29, No. 2, pp.248-257.
Thu, N. T. H., Wilson, A., McDonald, F. (2015), “Motivation or demotivation of health workers providing maternal health services in rural areas in Vietnam: findings from a mixed-methods study”, Human Resources for Health, Vol. 13, Article 91.
Westaway, M. S., Rheeder, P., Zyl, D. V. (2003), “Interpersonal and organizational dimensions of patient satisfaction: the moderating effects of health status”, International Journal for Quality in Health Care, Vol. 15, No. 4, pp. 311-327.
Yoo, W., Mayberry, R., Rae, S., Singh, K., He, Q. P., Lillard, J. W. (2014), “A study of effects of multicolinearityinthr multivariable analysis”, International Journal of Applied Science and Technology, Vol. 4, No. 5, pp. 9-19.
Zangaro, G., Soeken, K. (2007), “A meta-analysis of nurses' job satisfaction”, Research in Nursing and Health, Vol. 30, No. 4, pp. 463-482.
Zarei, E., Najafi, M., Rajaee, R., Shamseddini, A. (2016), “Determinants of job motivation among frontline employees at hospitals in Tehran”, Electronic Physician, Vol. 8, No. 4, pp. 2249-2254.
Zinnen, V., Paul, E., Mwisongo, A., Nyato, D., Robert, A. (2012), “Motivation of human resources for health: a case study at rural district level in Tanzania”, The International Journal of Health Planning and Management, Vol. 27, No. 4, pp. 327-347.
