Therapeutic communication

Sažetak

This article focuses on the concept of "Therapeutic communication". it also tries to highlight the importance of this concept, which through verbal or nonverbal communication makes the nurse consciously influence a client or help the client. it involves the use of specific strate-gies that encourage the patient to express feelings and ideas. There are different reactions to "therapeutic communication" as all patients differ in their characters, background, social status, culture, etc. This article will also compare the role of the nurse as compared to that of the doctor. They must both master efficient therapeutic techniques of communication in order to establish empathy towards the experience that the patient reveals. it is of great importance for them to have communicative therapeutic skills in order to successfully apply the communicative process as well as to fulfil the standards of healthcare for the patients. Through therapeutic communication they should establish a relationship, identify the patients’ worries and needs, estimate the perceptions of the patient including detailed actions (behaviour, messages) etc. Results and recommendations will include a comparison between different techniques of therapeutic communication based on different experts such as Knapp and Hall, de vito etc.