ZADOVOLJSTVO PACIJENATA USLUGAMA PRUŽENIM U ŽUPANIJSKOJ BOLNICI „DR FRA MIHOVIL SUČIĆ“ LIVNO

Abstract

Introduction: Quality assessment of healthcare services in medicine today represent a perfectly justified
request.
Objective: Investigate patient satisfaction with healthcare services provided in the County Hospital "Dr
fra Mihovil Sučić" Livno.
Subjects and methods: A cross-sectional study was study was conducted on a sample of 200 respondents
(n = 200). A questionnaire from the FBiH Agency for Quality and Accreditation in Healthcare (AKAZ)
was used as a research instrument.
Results: The majority of subjects, 90% of them, were satisfied with nurses’ attitude, without a
statistically significant difference between the sexes. No statistically significant difference was found in
the assessment of physical health (p = 0.392) and mental health (p = 0.088) between older and younger
age groups.
Conclusion: The results of the study show a very high level of satisfaction of with the services provided,
which is contrary to the general public attitude towards the healthcare system in the Federation of Bosnia
and Herzegovina.