ZADOVOLJSTVO PACIJENATA USLUGAMA PRUŽENIM U ŽUPANIJSKOJ BOLNICI „DR FRA MIHOVIL SUČIĆ“ LIVNO

Authors

  • Roberta Perković Fakultet zdravstvenih studija, Sveučilišta u Mostaru, Mostar
  • Tanja Tomić Fakultet zdravstvenih studija, Sveučilišta u Mostaru, Mostar
  • Monika Brdar Županijska bolnica "Dr fra Mihovil Sučić" Livno, 80101 Livno, Bosna i Hercegovina
  • Branko Mihaljević Županijska bolnica "Dr fra Mihovil Sučić" Livno, 80101 Livno, Bosna i Hercegovina
  • Verica Ćavar Dom zdravlja Livno, 80101 Livno, Bosna i Hercegovina
  • Nada Spasojević Fakultet zdravstvenih studija, Sveučilišta u Mostaru, Mostar
  • Branko Krišto Županijska bolnica "Dr fra Mihovil Sučić" Livno, 80101 Livno, Bosna i Hercegovina

Keywords:

satisfaction, patients, healthcare services

Abstract

Introduction: Quality assessment of healthcare services in medicine today represent a perfectly justified
request.
Objective: Investigate patient satisfaction with healthcare services provided in the County Hospital "Dr
fra Mihovil Sučić" Livno.
Subjects and methods: A cross-sectional study was study was conducted on a sample of 200 respondents
(n = 200). A questionnaire from the FBiH Agency for Quality and Accreditation in Healthcare (AKAZ)
was used as a research instrument.
Results: The majority of subjects, 90% of them, were satisfied with nurses’ attitude, without a
statistically significant difference between the sexes. No statistically significant difference was found in
the assessment of physical health (p = 0.392) and mental health (p = 0.088) between older and younger
age groups.
Conclusion: The results of the study show a very high level of satisfaction of with the services provided,
which is contrary to the general public attitude towards the healthcare system in the Federation of Bosnia
and Herzegovina.

Published

2022-05-31

How to Cite

Perković, R., Tomić, T., Brdar, M., Mihaljević, B., Ćavar, V., Spasojević, N., & Krišto, B. (2022). ZADOVOLJSTVO PACIJENATA USLUGAMA PRUŽENIM U ŽUPANIJSKOJ BOLNICI „DR FRA MIHOVIL SUČIĆ“ LIVNO. Zdravstveni Glasnik, 8(1), 35–44. Retrieved from https://hrcak.srce.hr/ojs/index.php/zdravstveniglasnik/article/view/25182

Issue

Section

Original Scientific Article

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