Pregledni rad
https://doi.org/10.20867/thm.4.2.13
International standards of measuring and evaluating quality in tourism and hotel management
Vidoje Vujić
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Sažetak
The global economy market that is developing more and more rapidly demands from all of its subjects a particular quality and application of standards adopted by international associations for the standardization of products and services. This work scrutinizes the standards of the system of quality and business excellence. It analyzes the connections between business efficiency and evaluation of business excellence, and accentuates the processes of verification and the criteria of national awards for quality.
Ključne riječi
quality evaluation; resources; processes; policy and strategy
Hrčak ID:
182058
URI
Datum izdavanja:
30.12.1998.
Posjeta: 1.439 *