Stručni rad
QUALITY MANAGEMENT AND SOCIAL RESPONSIBILITY IN PROJECT MANAGEMENT
Valentina Vinšalek Stipić
orcid.org/0000-0001-7065-2918
; Veleučilište “Nikola Tesla” u Gospiću
Sažetak
Product or service quality refers to the perception of the degree to which a product or service meets customer expectations. The degree of customer satisfaction directly influences how the quality of a product or service is determined. The introduction of a quality management system is a strategic decision of the organization. The implemented quality management systems should contribute to the improvement of the organizational management system characteristics. The quality of the project management system is crucial to improving the competitiveness of each organization, economy and society as a whole. However, project management in ensuring the socially responsible operation of modern business systems should not be neglected. With the increasing number of projects in business systems and their increasing strategic importance, the role of project management has radically changed over the last two decades. Project management organizations highlight seven key topics in ISO 26000 on Corporate Social Responsibility, which are strongly linked to project management. Projects have an important influence on the establishment of ongoing operations and are important tools for ensuring the strategic development of business systems. This paper seeks to highlight the importance of social responsibility in project management. There are four different links and interdependencies between project management and system theory (reinforced by ISO 26000): (1) systematic treatment of project management, (2) systematic treatment of projects as complete works, (3) systematic treatment of projects as parts of strategy, (4) systematic treatment of projects throughout the life cycle.
Ključne riječi
project, project quality management, project management social responsibility, ISO 9000, ISO 26000.
Hrčak ID:
241619
URI
Datum izdavanja:
27.7.2020.
Posjeta: 2.472 *