Review article
https://doi.org/10.46917/st.12.1.5
The perception of generational differences in work behavior between members of Generation X and Y
Ana Pećanić
; Nomis d.o.o., kontroling i HR, Hrvatska
Irena Miljković Krečar
; Sveučilište VERN', Zagreb, Hrvatska
Abstract
An overview of the existing literature implies the conclusion that the
characteristics and tendencies of particular generations are significantly
different, leading to misunderstandings in business communication. In
this paper, 144 employees, members of Generation X and Y, were surveyed
with the aim of identifying the preferred forms of communication and
the frequency of mutual misunderstandings. Mutual perceptions of
different aspects of work behavior, derived from previous research were
also examined. The results show a high degree of consistency between
Generation X in the perception of Generation Y, mostly in the direction
suggested by previous research. Most of those perceptions were also
noted by the majority of Generation Y, but with a noticeably lower
degree of consensus. Differences in preferred forms of communication
were also found, with Generation X preferring oral communication,
which is possible to link with the finding that this generation is less likely
to experience communication misunderstandings than Generation Y.
Keywords
Generation X; Generation Y; communication misunderstandings; generational differences; preferred forms of communication
Hrčak ID:
269413
URI
Publication date:
28.12.2021.
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