Stručni rad

THE QUALITY SYSTEM MANAGEMENT MODEL IN THE INSURANCE COMPANY

Branislav Đurica ; Jahorina osiguranje, Banja Luka, Bosna i Hercegovina

Sažetak

Insurance is a specific activity because it offers its consumers a service, and a product which is actually a legal relation between the parties of the contract. Policyholders entrust all of their property and even their lives to the insurers. Because of the above mentioned, organization of the insurance company has to be reliable, stabile in long term and it has to provide security and confidence, it needs to have necessary quality of the organization and the system which will permanently and in long term guarantee safety and stability, provided it is efficient and effective from the position of insurer. One of the possible solutions is implementation of developed model for the quality system management in the insurance company.

Ključne riječi

model; insurance; organization; efficiency; effectiveness

Hrčak ID:

69720

URI

https://hrcak.srce.hr/69720

Datum izdavanja:

28.6.2011.

Podaci na drugim jezicima: hrvatski

Posjeta: 3.526 *