Professional paper
THE QUALITY SYSTEM MANAGEMENT MODEL IN THE INSURANCE COMPANY
Branislav Đurica
; Jahorina insurance, Banja Luka, Bosnia i Herzegovina
Abstract
Insurance is a specific activity because it offers its consumers a service, and a product which is actually a legal relation between the parties of the contract. Policyholders entrust all of their property and even their lives to the insurers. Because of the above mentioned, organization of the insurance company has to be reliable, stabile in long term and it has to provide security and confidence, it needs to have necessary quality of the organization and the system which will permanently and in long term guarantee safety and stability, provided it is efficient and effective from the position of insurer. One of the possible solutions is implementation of developed model for the quality system management in the insurance company.
Keywords
model; insurance; organization; efficiency; effectiveness
Hrčak ID:
69720
URI
Publication date:
28.6.2011.
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