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Organisational culture and balanced scorecard: An empirical study in Portugal

Cidália Oliveira orcid id ; Economics, Management and Information Technologies, Universidade Portucalense, 4200-072 Porto, Portugal
Margarida Rodrigues ; CEFAGE-UBI Research Center; Univewrsidade da Beira Interior, Estrada do Sineiro – 6200-209 Covilhã
Rui Silva orcid id ; University of Trás-os-Montes and Alto Douro –UTAD
Mário Franco ; Universidade da Beira Interior, Department of Management and Economics

Puni tekst: engleski pdf 1.926 Kb

str. 133-149

preuzimanja: 90



This study aims to identify and characterize the culture of the largest exporters without the Balanced Scorecard (BSC) and with the BSC implemented. In addition, it confirms whether there are different characteristics in the type of organizational culture of the largest exporters without the BSC and with the BSC. To achieve this objective, data were collected through questionnaires sent to the 250 largest exporters in Portugal. Multivariate statistical techniques were used to validate the research hypotheses. This research shows that the Adhocracy (turbulent management) culture type prevails in organizations without BSC, while the Market (productivity) culture type prevails in organizations with BSC. The study is based on the characterization of the culture type of the organizations. This characterization is significant because organizational culture shapes and differentiates organizations’ actions, goal definitions, and strategic objectives, which can affect organizational performance. Although recent literature has addressed organizational culture and performance monitoring in isolation, not many studies have been found that link the topics of organizational culture, BSC, and performance.

Ključne riječi

Balanced Scorecard; organizational culture; performance; major Portuguese exporters

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