Original scientific paper
https://doi.org/10.20867/thm.32.4.1
Impact of quality management and sustainability on economic, environmental, and social aspects of hotel business performance
Ana Periša
; Trust Med d.o.o., Croatia
Ana–Marija Vrtodušić Hrgović
orcid.org/0000-0001-6679-3742
; University of Rijeka, Faculty of Tourism and Hospitality Management, Department of Quality and Controlling, Croatia
*
* Corresponding author.
Abstract
Purpose – The study explores the impact of Quality Management Systems (QMS) and sustainable
development principles on the economic, environmental, and social aspects of hotel business
performance.
Methodology/Design/Approach – The research was conducted in large and medium-sized hotel
companies in Croatia. Chief Executive Officers (CEO), General Managers (GM), and their
assistants completed in total 154 questionnaires. Exploratory factor analysis and Ordinary Least
Squares (OLS) regression were applied.
Findings – The research results show that the adoption of QMS and sustainability
principles significantly influences the economic, environmental, and social aspects of hotel
operations. The research also identified key indicators for measuring and monitoring the effects of
implementing these principles in hotels.
Originality of the research – The research identifies key factors of QMS and sustainable
development principles implementation in hotel companies as well as their impact on all three
aspects of hotel business performance – economic, environmental, and social. By identifying these
factors and indicators for monitoring their impact on performance, the research contributes to the
field by linking these dimensions to measurable outcomes
Keywords
QMS; sustainable development principles; hotel business performance-economic; environmental and social aspects
Hrčak ID:
349099
URI
Publication date:
10.7.2026.
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