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Hotel housekeeping occupational stressors in Norway

Matthew H. T. Yap ; César Ritz Colleges, Switzerland

Abstract

Stress is evident in the Norwegian hotel industry and requires urgent attention as portrayed in Annbjørg’s housekeeping managerial occupation. Annbjørg’s occupational stressors derived from weak control of and support for demanding jobs in the housekeeping department and possibly under-reward in comparison to her tireless efforts. Hence, this case study provides a platform for educators, trainers, managers, students and learners to critically examine, discuss
and argue managerial occupational stress and interventions set within the Norwegian hotel housekeeping context.

Keywords

Occupational stress; Occupational stress intervention; Housekeeping department; Norway; Work-family enrichment; Management

Hrčak ID:

75222

URI

https://hrcak.srce.hr/75222

Publication date:

23.12.2011.

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