Original scientific paper

Human resource performance measurement framework for construction projects and companies

Zoran Stojadinović ; Faculty of Civil Engineering, University of Belgrade, Bul. kralja Aleksandra 73, 11000 Belgrade, Serbia
Dejan Marinković ; Faculty of Civil Engineering, University of Belgrade, Bul. kralja Aleksandra 73, 11000 Belgrade, Serbia
Branislav Ivković ; Faculty of Civil Engineering, University of Belgrade, Bul. kralja Aleksandra 73, 11000 Belgrade, Serbia

Abstract

A new approach for measuring the performance of employees in construction companies is presented. Two different methods are proposed. For employees directly engaged on a project, performance is measured by using different Key Performance Indicators on four different organisation levels. For employees not directly engaged on a project, performance is measured by using Responsibility Assignment Matrices that are quantified using the Quality Function Deployment methodology. In both cases the system returns non-dimensional evaluations for employees, which can be used as a management tool for efficient human resource management. The presented framework is designed for civil construction projects and companies but it is applicable to any industry.

Keywords

human resource management; KPI; OBS; performance measurement; QFD; RAM

Hrčak ID:

116577

URI

https://hrcak.srce.hr/116577

Publication date:

21.2.2014.

Article data in other languages: croatian

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