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Libellarium : journal for research in the field of information and related sciences, Vol. 9 No. 1, 2016.

Original scientific paper

User satisfaction survey in the Faculty of Humanities and Social Sciences Library – do we manage to deliver?

Kornelija Petr Balog ; Filozofski fakultet Sveučilišta J. J. Strossmayera u Osijeku, Odsjek za informacijske znanosti
Gordana Gašo ; Filozofski fakultet Sveučilišta J. J. Strossmayera u Osijeku

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Abstract

Faculty of Humanities and Social Sciences Library in Osijek has demonstrated through its activities and emphasized in its strategic documents that it is focused on the continuous improvement of its quality. In connection with this focus, the library has decided to conduct a regular triennial user satisfaction survey. This paper presents the comparative results of the two user satisfaction surveys conducted in the academic years 2009/2010 and 2012/2013. The results show to what degree the library manages to maintain the level of user satisfaction.

Keywords

Faculty of Humanities and Social Sciences; user satisfaction survey; performance quality; academic libraries

Hrčak ID:

175568

URI

https://hrcak.srce.hr/175568

Publication date:

1.7.2016.

Article data in other languages: croatian

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