Review article
https://doi.org/10.20867/thm.15.1.10
HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY
Slobodan Ivanovic
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Maja Blazevic
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Abstract
An enterprises human assets or, put more conventionally, its human resources tend to be one the most significant costs for most hospitality enterprises. In most hotels the payroll is the single biggest cost item, whilst in restaurants and bars it is usually second only to material costs. Furthermore, human resources are usually the first point of contact between an enterprise and its customers. The effective management of
these human resources is therefore vital to the success of the enterprise.
Keywords
hospitality; motivation; growth; personnel; incentives
Hrčak ID:
181022
URI
Publication date:
30.6.2009.
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