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Tourism and hospitality management, Vol. 7 No. 1-2, 2001.

Review article

https://doi.org/10.20867/thm.7.1-2.9

LANGUAGE INVESTIGATIONS AS A MEANS OF IMPROVING QUALITY IN THE HOSPITALITY INDUSTRY

Dolores Miškulin Čubrić orcid id orcid.org/0000-0002-3367-5683 ; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia

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Abstract

This paper is the result of a number of language investigations carried out by the author in order to find out the extent to which operators in the field of tourism and the hospitality industry value the importance of foreign languages in their everyday work as well as the factors that motivate hospitality management language students in learning foreign languages.
The aim of the article is to summarize the findings of our research so as to give a possible answer about the way of improving quality in the hospitality industry through improving competence in foreign languages.

Keywords

language for specific purposes; linguistic competence; attitudes; motivation

Hrčak ID:

181697

URI

https://hrcak.srce.hr/181697

Publication date:

30.12.2001.

Article data in other languages: croatian

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