Review article
https://doi.org/10.20867/thm.4.2.14
Improving tourism and leisure: towards the Australian Olympics in the year 2000 - a focus on people development and the learning organisation
Francesco Sofo
; Human Resource Development Program, University of Canberra, Australia
Abstract
There have been significant economic, political and technological changes in terms of globalisation, new policies, practices and laws that have impacted on the way organisations operate and offer their services and products. One major impact of globalisation has been the new focus by organisations on their people as the most valuable resource. All businesses are people businesses. People development is at the heart of business success. A company’s HR policy needs to cover every aspect of its operation from what it sells and to whom through to how it organises itself, its capital, equipment, its people, who it employs and where it operates. Over the past ten years managers have acknowledged their role for developing people by taking increased responsibility for improving the skills, knowledge and attitudes (training, education, development) of their people. Managers and employees are changing their relationship to achieve competitive advantage through increased commitment and focus on customers and managing value. This is a description of how one key provider of services to the Olympic Games to be held in Sydney, Australia in the year 2000, has been preparing its staff to optimise this opportunity. The description refers to a three phase change strategy that the organisation is currently implementing over a three year period so that it can maximise its contribution and competitiveness towards the year 2000. I have called the organisation, The Retail Company.
Keywords
Hrčak ID:
182060
URI
Publication date:
30.12.1998.
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