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Original scientific paper

https://doi.org/10.20867/thm.2.1.17

Performance evaluation in the hotel industry

Milota Vetrakova ; Faculty of Economics, University of Matej Bel, Banska Bystrica, Slovakia


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Abstract

The job analysis, which is a basic foundation of the evaluation process, is not a bureaucratic tool, but the element of an effective leadership. Due to the variety of jobs, high turnover of employees, superiority of subjective factors, and a strong dependence of work activities on customers' demand, the job analysis in the hotel industry is rather necessary.

Keywords

job analysis; job description and specification; worker’s performance; job evaluation; skills; responibility; leadership; working conditions

Hrčak ID:

182515

URI

https://hrcak.srce.hr/182515

Publication date:

30.7.1996.

Article data in other languages: croatian

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