Preliminary communication

An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry

Nazlı Gülfem Gidener orcid.org/0000-0002-2626-1597 ; Dokuz Eylul University
Durmuş Ali Deveci ; Dokuz Eylul University

Abstract

Keywords

Service failure, Service recovery, Third-party logistics service providers, Business-to-business relationships, Critical incident technique

Hrčak ID:

237490

URI

https://hrcak.srce.hr/237490

Publication date:

20.4.2020.

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