Prethodno priopćenje

An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry

Nazlı Gülfem Gidener orcid.org/0000-0002-2626-1597 ; Dokuz Eylul University
Durmuş Ali Deveci ; Dokuz Eylul University

Sažetak

Ključne riječi

Service failure, Service recovery, Third-party logistics service providers, Business-to-business relationships, Critical incident technique

Hrčak ID:

237490

URI

https://hrcak.srce.hr/237490

Datum izdavanja:

20.4.2020.

Posjeta: 1.395 *