Original scientific paper

https://doi.org/10.17559/TV-20190315193304

A Framework for BPM Software Selection in Relation to Digital Transformation Drivers

Ljiljana Brkić orcid.org/0000-0002-6345-8735 ; Faculty of Electrical Engineering and Computing, Unska 3, 10000 Zagreb, Croatia
Katarina Tomičić Pupek orcid.org/0000-0001-6188-7395 ; Faculty of Organization and Informatics, Pavlinska 2 42000 Varaždin, Croatia
Vesna Bosilj Vukšić orcid.org/0000-0002-0841-7754 ; Faculty of Economics and Business, University of Zagreb, Trg J. F. Kennedy 6, 10000 Zagreb, Croatia

Abstract

Business process management (BPM) is nowadays almost a traditional paradigm of assuring operational excellence. Within emerging approaches for boosting organizational readiness and maturity to cope with digital challenges, BPM transforms as well. In order to investigate the role of BPM and BPM software (BPMS) in relation to these approaches we explore drivers of digital transformation (DT). Based on the mapping of BPMS dimensions and drivers of DT, we propose a framework for self-assessment which allows evaluation of the significance of BPMS dimension in relation to DT. The framework was tested on multiple case-studies to analyse what their BPMS priorities are and how these priorities influence their digital transformation. AHP analysis was performed by prioritizing BPM's dimensions mapped with DT drivers and it served as a basis for assessing the level of digital maturity of the observed companies. This article therefore deals with the following: (1) it briefly discusses BPM and DT as concepts, (2) it demonstrates how AHP can serve for selecting BPM software and (3) it shows that BPM dimensions can be linked to Digital Transformation.

Keywords

AHP; business process management software; digital transformation drivers

Hrčak ID:

242310

URI

https://hrcak.srce.hr/242310

Publication date:

15.8.2020.

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