Original scientific paper
https://doi.org/10.31192/np.20.2.9
The Influence of Circular Effect of the Faculty Image, Student Satisfaction, Work Engagement, and Students Work Behaviour in Academic Environment
Ivana Rašan
; University of Zagreb, Faculty of Electrical Engineering and Computing, Zagreb, Croatia
Sunčana Tuksar
orcid.org/0000-0003-0550-4307
; Faculty of Interdisciplinary, Italian and Cultural Studies, Pula, Croatia
Luka Mandić
orcid.org/0000-0001-8194-5513
; USP Marketing Consultancy, Zagreb, Croatia
Abstract
The aim of the study was to investigate the relationships between the variables of faculty image perception (FIP), students’ satisfaction with studies (SSS), students’ work engagement (SWE), their organizational citizenship behaviour (OCB) and counterproductive work behaviour (CWB), in order to verify their circular action in the academic environment, due to achieving the selfsustainability of universities regarding increasingly significant competition. The results of the study showed that the experience of good faculty image is a significant predictor of students’ satisfaction with studies satisfaction, work engagement and organizational citizenship behaviour. In addition, it was found that satisfaction with studies within the established model does not contribute significantly to organizational citizenship behaviour, however, when the direct relationship of these two variables is observed, the effect is positive. The results also show that students’ work engagement significantly strengthens the association between satisfaction and organizational behaviour, i.e., mediates their relationship. Satisfaction with studies was found to be a significant predictor of work engagement as it was also confirmed that work engagement is a significant predictor of organizational citizenship behaviour, i.e., promotes and reduces its frequency of counterproductive work behaviours of students in the academic environment. Considering the other observed characteristics of the respondents (N = 689), differences were found for the relationship of each variable in terms of gender and geographical characteristics between students studying at the University of Zagreb and those studying at other universities in RH.
Keywords
academic environment; faculty image; work engagement; organizational citizenship behaviour; students’ satisfaction
Hrčak ID:
280526
URI
Publication date:
15.7.2022.
Visits: 1.373 *