Original scientific paper

The impact of the Pandemic on doctor-patient communication in the primary public health service

Zenel Orhani ; University of Tirana
Agron Gjoka

Abstract

The Covid'19 Pandemic created a global public health crisis. State measures and protocols created difficulties in effective doctor-patient communication, therefore the psychological assessment of this communication during the Pandemic becomes the object of research on this topic. The purpose of the study is to describe the impact of the Pandemic on the functioning of the doctor-patient relationship in the primary health service. The study was carried out in the District of Lezha, in the cities of Rrëshen, Laç and Lezha. The sample of the study are 6 family doctors and 24 patients, who communicated with the family doctor during the rehabilitation period in home conditions.
This study is built on the qualitative approach of scientific research, using as an instrument the in-depth interview focusing on the impact of the Pandemic on doctor-patient communication. The results of the study showed that doctor-patient communication during the Pandemic had barriers and a negative impact on this relationship.

Keywords

doctor-patient relationship; interaction; effective communication; primary care; psychological assessment of communication;

Hrčak ID:

296023

URI

https://hrcak.srce.hr/296023

Publication date:

16.3.2023.

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