Original scientific paper
https://doi.org/10.20867/thm.30.2.5
Tourism development impacts, cultural intelligence and community support for future development
Siti Aishah Zakaria
; Graduate Student Universiti Sultan Zainal Abidin, Faculty of Applied Social Sciences Gong Badak Campus, Terengganu, Malaysia
Muaz Azinuddin
orcid.org/0000-0002-2575-2917
; Senior Lecturer, Universiti Sultan Zainal Abidin, Faculty of Applied Social Sciences Gong Badak Campus, Terengganu, Malaysia
Hawa Husna Ab Ghani
orcid.org/0009-0000-2483-143X
; I, Senior Lecturer Universiti Sultan Zainal Abidin, Faculty of General Studies and Advanced Education Gong Badak Campus, Terengganu, Malaysia
Wan Mohd Adzim Wan Mohd Zain
; Senior Lecturer Universiti Sultan Zainal Abidin, Faculty of Applied Social Sciences Gong Badak Campus, Terengganu, Malaysia
Nur Shahirah Mior Shariffuddin
; Senior Lecturer Universiti Sultan Zainal Abidin, Faculty of Applied Social Sciences Gong Badak Campus, Terengganu, Malaysia
Mohd Hafiz Hanafiah
orcid.org/0000-0002-3378-7300
; Professor in Tourism Universiti Teknologi MARA, Faculty of Hotel and Tourism Management Puncak Alam Campus, Selangor, Malaysia
Abstract
Purpose – This study examines the dynamics of cultural intelligence (CQ) on the tripartite
tourism development impacts (TDI) in the economic, social and environmental domains and
how it influences residents’ perceptions of tourism development.
Methodology/Design/Approach – Using a quantitative cross-sectional research design and
random sampling, three hundred and forty-one (341) responses were analysed using partial
least Square-Structural Equation Modelling (PLS-SEM).
Findings – The study confirms that the TDI dimensions (economic and social) have a
positive influence on CQ, while environmental impact is an insignificant determinant. CQ
also significantly mediates the relationship between TDI (economic and social impact) and
SFTD. Similar to the insignificant direct effect, CQ does not mediate the relationship between
environmental impact and SFTD.
Originality of the research – This finding suggests that cultural intelligence plays a crucial
role in shaping community attitudes and receptivity to future tourism development projects.
Furthermore, the result of this study emphasises the uniqueness of the influence of the different
TDI dimensions on community support and the urgency of addressing economic and social
concerns in tourism development.
Keywords
Tourism development; impacts; cultural intelligence; support for future tourism development; sustainable destination
Hrčak ID:
315409
URI
Publication date:
20.3.2024.
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