Tourism and hospitality management, Vol. 28 No. 1, 2022.

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MANAGEMENT RESPONSE STRATEGIES TO A NEGATIVE ONLINE REVIEW: INFLUENCE ON POTENTIAL GUESTS' TRUST (str. 1-27)

Jelena Kapeš, Karla Keča, Nikolina Fugošić, Ana Čuić Tanković
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MEMORABLE TOURISM EXPERIENCES (MTE): INTEGRATING ANTECEDENTS, CONSEQUENCES AND MODERATING FACTOR (str. 29-59)

Jyoti Sharma, Subhalaxmi Mohapatra, Subhadip Roy
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THE COVID-19 IMPACTS ON THE HOSPITALITY INDUSTRY HIGHLIGHTS FROM EXPERTS IN PORTUGAL (str. 61-81)

Sofia Almeida, Susana Mesquita, Inês Carvalho
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TRAVEL ITCH AS A NEW PHENOMENON: TRAVEL MOTIVES AND ATTRIBUTES OF ITCHERS (str. 83-99)

Capar Gizem, Pala Tuğba, Toksöz Derya
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REFINING THE SERVICE ORIENTATION SCALE (SOS-22) FROM INSIDE THE CANADIAN LODGING SECTOR (str. 101-122)

William C. Murray
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MATCHING PRIVATE ACCOMMODATIONS WITH UNFAMILIAR TOURISTS: THE PERSPECTIVE FROM ALTRUISM AND SOCIAL IDENTITY (str. 123-144)

Edward C. S. Ku, Tang-Chung Kan, Chia-Li Hsieh
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THE MODERATING EFFECT OF COVID-19 ON THE RELATIONSHIP BETWEEN WORK-LIFE BALANCE AND HOTEL EMPLOYEES' FEARS (str. 145-166)

Karam Zaki
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FEELING AT HOME WHILE TRAVELING: AN ANALYSIS OF THE EXPERIENCES OF AIRBNB USERS (str. 167-192)

Anna Isabelle Costa Perinotto, Jakson Renner Rodrigues Soares, Gareth Butler, Tiago Savi Mondo
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DOES COVID-19 DRIVE ROBOT ACCEPTANCE? AN EXPLORATORY STUDY OF SERVICE ROBOT IN HOSPITALITY (str. 193-209)

Fahada W Ab Rahman N Alia, Mohamed Monizaihasra, Sulong Farizah
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THE IMPACT OF LONG HAUL, LOW COST FLIGHTS: LINKING THAILAND TO JAPAN AND SOUTH KOREA (str. 211-231)

Colin C.H. Law
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CHALLENGES AND UNCERTAINTIES IN RIO’S HOSPITALITY INDUSTRY: THE CASE OF ASTOR HOTELS (str. 233-253)

Eduardo Russo, Ariane Figueira
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