Review article

ACCREDITATION AS A MECHANISM FOR INCREASING THE CONFIDENCE OF USERS OF LABORATORY SERVICES FOR QUALITY CONTROL OF AGRICULTURAL SEEDS

Dušanka Gajdić orcid.org/0000-0002-4153-723X ; Križevci College of Agriculture
Dijana Horvat ; Križevci College of Agriculture
Martina Zrno ; Križevci College of Agriculture

Abstract

In order to increase the satisfaction of present and future clients, Križevci College
of agriculture is undertaking various activities to improve their services. Among other
things, it plans to conduct the accreditation of laboratories for testing the quality of
agricultural seed according to the standard HRN EN ISO/IEC 17025.
Quality assurance of test results is one of the important elements of trust in the
competence of testing laboratories. Laboratory accreditation is important and essential
precondition of competitiveness and integration of Croatian laboratories in the current
trends of the European market. Except getting official recognition, by the accreditation,
that the laboratory is competent to carry out tests according to certain standards, it also
promotes consumer confidence in the laboratories, their professionalism, reliability and
quality of service.
With the aim of improving the quality, the users of Laboratory for testing the
quality of agricultural seeds at Križevci College of agriculture were surveyed. The
survey was conducted in order to obtain information on customer satisfaction with
quality of laboratory services as well as an insight into attitudes and opinions on the
need of laboratory accreditation and advantages which would benefit the users.

Keywords

testing laboratory; service quality; customer satisfaction; accreditation

Hrčak ID:

103349

URI

https://hrcak.srce.hr/103349

Publication date:

28.3.2013.

Article data in other languages: croatian

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