Izvorni znanstveni članak
https://doi.org/10.20867/thm.1.1.9
Hotel room management
Zdenko Cerović
; Hotelijerski fakultet Opatija, Sveučilište u Rijeci, Hrvatska
Sažetak
Hotel services comprise a wide range of services falling into two categories, e.g. into basic and supplementary services. Hotel rooms govern selection of a particular hotel and affect the number of guests’ arrivals. A room is undoubtedly a temporary home for each and every hotel client providing 40% of total income to the hotel management. A comfortable and attractively decorated hotel room is of top priority for the hotel management. Refurbishing of hotels and similar activities, which affect the quality of hotel rooms, fall within the domain of hotel’s housekeeping manager who occupies a middle position in the hierarchy of the hotel management staff. Housekeeping managers play a very important role in smooth and successful running of hotel operations. The ultimate goal is a satisfied client who has paid the room rate which exactly corresponds to its value at the market.
Ključne riječi
house-keeping management; management levels in hotel industry; house-keeping manager
Hrčak ID:
182685
URI
Datum izdavanja:
30.6.1995.
Posjeta: 3.068 *