Professional paper
BURNOUT SYNDROME IN HEALTH CARE WORKERS AT EMERGENCY HOSPITAL DEPARTMENTS IN CROATIA
MARIJA PRŠA
; Bjelovar University of Applied Sciences, Bjelovar; Našice General Hospital, Našice, Croatia
ZRINKA PUHARIĆ
; Bjelovar University of Applied Sciences, Bjelovar; Faculty of Dental Medicine and Health, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia, Department of Internal Medicine, Zagreb, Croatia
TEREZIJA BERLANČIĆ
; Našice General Hospital, Našice; Medical Faculty, Josip Juraj Strossmayer University of Osijek, Osijek; Faculty of Economics, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia
MARIO GAŠIĆ
; Našice General Hospital, Našice; Faculty of Dental Medicine and Health, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia, Department of Internal Medicine, Zagreb, Croatia
Abstract
The aim of this work was to examine the presence of burnout syndrome among health care workers at hospital emergency departments and statistically analyze meaningful differences according to gender, age, years of work, education degree, and type of work. A total of 147 health care workers from six hospitals in the Republic of Croatia participated in this research (response rate, 72.06%). Participants approached an anonymously online survey which consisted of socio-demographic data and a validated questionnaire entitled Validation of the Questionnaire on Workplace Stressors for Hospital Workers, which included 37 factors of stressors at the workplace used in this research. Health care workers graded their infl uence using a 1 to 5 scale. Results showed that the highest amount of stress was marked in the Organizational and Finance domain, and the least in the Danger and Harmfulness at work domain. Female participants experienced a higher amount of stress in the domains of Confl icts and Communication at work and Professional and Intellectual demands. Highly educated health care workers showed signifi cantly pronounced stress in the Public Criticism and Lawsuit domain and Confl icts and Communication domain. Health care workers with high school education manifested that amount of stress in the Danger and Harmfulness at work domain. This research confi rmed the level of perceived stress among health care workers to increase with age. Study results revealed that 26.5% of health care workers worked under pressure or stress. The research indicated that women experienced a higher amount of stress in certain domains, which can be explained by different ways of event perception and relationships with regard to male colleagues, higher expectations, or overpressure at the workplace. There is a great need to carry out preventive educational programs on the burnout syndrome and to offer psychological support if necessary in order to avoid development of the burnout syndrome.
Keywords
stress; health care workers; burnout syndrome
Hrčak ID:
285254
URI
Publication date:
7.11.2022.
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