Stručni rad
https://doi.org/10.30924/mjcmi.30.2.10
The mediating role of personal features in the relationship between job design components and workers’ satisfaction and performance in the context of digitalization
Elvir Čizmić
orcid.org/0000-0002-1055-9284
; School of Economics and Business, University of Sarajevo, Trg oslobođenja – Alija Izetbegović 1, 71000 Sarajevo, Bosnia & Herzegovina
*
Zijada Rahimić
orcid.org/0000-0002-0191-0490
; School of Economics and Business, University of Sarajevo, Trg oslobođenja – Alija Izetbegović 1, 71000 Sarajevo, Bosnia & Herzegovina
Munira Šestić
orcid.org/0000-0002-4389-0758
; School of Economics and Business, University of Sarajevo, Trg oslobođenja – Alija Izetbegović 1, 71000 Sarajevo, Bosnia & Herzegovina
* Dopisni autor.
Sažetak
The key social component of every workplace is the employee, whose personal characteristics and competencies enable the organization to achieve its fundamental goals: survival, growth, and development. Management may acquire the most advanced technologies and design the most challenging tasks, but without employees who possess the appropriate characteristics—both current and potential—improvement in business outcomes remains uncertain. In this regard, the paper focuses on examining the relationships between key workplace components—specifically the technical system and the structure of work assignments—and how these, mediated by workers’ personal features, influence their satisfaction and performance. The study is based on a random sample of 125 respondents who completed a questionnaire composed of question segments drawn from several validated scales designed to measure the constructs analysed in this paper. The results reveal a significant and strong mediating effect of employees’ personal features on the relationship between the technical system and the structure of work tasks, on the one hand, and employee satisfaction and performance, on the other. The paper contributes to the HRM process by highlighting that employees’ personal characteristics must be taken into account, as they represent an important and influential mediator that consistently affects employee satisfaction and performance in the context of digitalization.
Ključne riječi
Personal Features; Mediation Impact, Job Design; Satisfaction and Efficiency; Digitalization
Hrčak ID:
342038
URI
Datum izdavanja:
25.9.2025.
Posjeta: 458 *