Izvorni znanstveni članak
https://doi.org/10.20867/thm.32.2.5
Eco-tech work environment through the lens of millennial hospitality employees: A mixed-method approach
Amit Datta
orcid.org/0000-0003-3516-7970
Parul Choudhary
*
Anuj Kumar
* Dopisni autor.
Sažetak
Purpose – With the millennial generation making up a large share of the workforce in the
hospitality sector, it is important to determine their views on emerging technologies and
sustainable practices that affect their job-experiences.
Methodology/Design/Approach – This study adopts mixed-method approach to examine the
factors of eco-tech hospitality work environment as perceived by millennial employees via
detailed synthesis of literature with citation analysis-based literature review. Responses of 462
millennial employees of high-end hotels in India were collected by convenience sampling method.
CFA established four-dimensional millennials’ hospitality eco-tech work environment construct.
Further, ANOVA determined that differences occur among millennial employees of different
groups of gender, job levels, and operation departments about eco-tech hospitality environment.
Findings – This study provides insight into the existing knowledge related to evolving eco-tech
hospitality culture, and the findings would be useful for the hotel’s HR to develop millennial
employee-centric eco-tech work environment. Implications of the findings, as well as limitations
and directions for future studies, have been deliberated.
Originality of the research – This study is the first to establish an eco-tech work environment
measure of the hospitality industry. It also draws attention to the group of millennial hospitality
employees who influence the eco-tech work environment.
Ključne riječi
Culture and Climate; Eco-tech; Hospitality; Millennial; Sustainability; SDGs; Work Environment
Hrčak ID:
345126
URI
Datum izdavanja:
4.3.2026.
Posjeta: 216 *