Original scientific paper

SECURITY PROCEDURES IN HOTELS Satisfying minimum legal requirements or providing maximum security for guests?

Saša Petar
Mate Laušić

Abstract

The tourism, hospitality and catering
industries are undoubtedly among the most
attractive economic sectors in the Croatian
economy and are strategically among the most
important. Although Croatia is not included in
the high-risk group of countries, the security of
guests in hotels and in other accommodation
facilities is a major factor in the business
operations of any tourism facility.
Making a security evaluation, designing and
implementing a coherent system of technical and
physical protection, establishing procedures in
situations of crisis or accident, and training staff at
all levels of responsibility in order to improve
their security culture are all demanding tasks
where the considerations and proposals of experts
are often in conflict with the requirements of the
hotel investors (owners).
How is a balance to be struck between these often
conflicting views and considerations? How can
experts persuade investors (hotel owners) that the
expert advice provided is optimal and will lead to
the maximum security of guests?

Keywords

accident; hotel; procedure; crisis; security

Hrčak ID:

107015

URI

https://hrcak.srce.hr/107015

Publication date:

9.10.2010.

Article data in other languages: croatian

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