Preliminary communication
https://doi.org/10.20867/thm.10.3-4.4
ATTITUDES AND OPINIONS OF HOUSEKEEPING MANAGERS IN THE CROATIAN HOTEL INDUSTRY
Zdenko Cerović
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Tea Baldigara
orcid.org/0000-0003-2563-2533
; Faculty of tourism and hospitality management, University of Rijeka, Opatija, Croatia
Abstract
Hotel services, comprising an array of various services provided by the hotel, can be classified as basic and secondary services. Guests choose to stay at a hotel based on its rooms. The hotel room is a second home to the guest, and it provides the hotel management with 40% of total revenue. A well-furnished and appealing
room is the primary task of the hotel management. In establishing the quality of the hotel room, a key role is assigned to the hotel housekeeper, whose functions and task place her/him in the middle level of hotel management. Fundamental to hotel performance, the housekeeper is a key factor in providing an appealing room to the guest who is willing to pay exactly how much the room is actually worth on the market.
Keywords
housekeeping management; hotel management level; housekeeping manager
Hrčak ID:
181422
URI
Publication date:
30.12.2004.
Visits: 2.078 *