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Preliminary communication

https://doi.org/10.46672/aet.9.2.1

JOB SATISFACTION IN HOSPITALITY SECTOR: GENERATIONAL DIFFERENCES

Stella Hrvatin ; Institut za društveno odgovorno poslovanje
Ivana Miklošević ; Financijska agencija
Ana Markuz orcid id orcid.org/0000-0001-8839-5585 ; Ministarstvo regionalnoga razvoja i fondova Europske unije


Full text: croatian pdf 562 Kb

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Full text: english pdf 562 Kb

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Abstract

Employee retention is actual challenge in hospitality sector. The purpose of this paper was to examine what job-related
aspects are perceived important by employees in Croatian hospitality sector and if there are significant generational differences. Data was collected through and online questionnaire from July to August 2022 and analyzed with descriptive statistics. Results show GEN X perceives good work life balance, salary and job security and interpersonal relations as the most important factors. For Gen Y the most important aspect is salary and job security, followed by good interpersonal relations and good work-life balance. Gen Z equally cares about salary and job security, good interpersonal relations and low stress levels at job.
Generational differences have been found but they are not significant. An important finding is that all generations perceive all factors as highly important. Employees care about fair wage and decent working conditions, work-life balance and interpersonal relations, they appreciate career development opportunities and more autonomy. This should be taken into account by
hospitality managers to create high-quality jobs and improve employee retention.

Keywords

generational differences, job satisfaction, hospitality sector

Hrčak ID:

311464

URI

https://hrcak.srce.hr/311464

Publication date:

15.12.2023.

Article data in other languages: croatian

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