Original scientific paper
https://doi.org/10.46672/aet.11.2.2
CATEGORIZATION OF ACCOMMODATION FACILITIES AS AN INDICATOR OF LEADERSHIP COMMITMENT AND EMPLOYEE INVOLVEMENT IN THE HOTEL INDUSTRY
Ema Petaković Ikica
orcid.org/0000-0002-5478-8484
; Faculty of Tourism and Hospitality Management, University of Rijeka
Abstract
The aim of this study was to examine the relationship between hotel categorization and the perception of leadership commitment and employee involvement in continuous improvement activities within the context of the Croatian hotel industry, with the intention of contributing to the improvement of quality management in accommodation facilities of different categories. The empirical study was conducted on a sample of medium-sized and large hotel companies in the Republic of Croatia, involving 244 managers, using a seven-point Likert scale. Data processing included descriptive statistical methods and non-parametric Kruskal–Wallis analysis due to deviation from normal distribution. The results indicate statistically significant differences in the perception of leadership commitment in relation to hotel categorization (p
< 0.05), showing that leadership is perceived as more involved in everyday quality activities in higher-category hotels,
particularly in five-star hotels. Conversely, although higher-category hotels achieved higher average ranks for employee involvement, the differences were not statistically significant (p > 0.05). The results contribute to the existing literature and suggest that hotel categorization may serve as an indicator of leadership commitment, but not as a decisive factor in fostering employee involvement.
Keywords
categorization; leadership commitment; employee involvement; continuous improvement; quality management
Hrčak ID:
340165
URI
Publication date:
4.12.2025.
Visits: 0 *