Review article

COMMUNICATION MANAGEMENT IS CRITICAL FOR PROJECT SUCCESS

Ksenija Čulo ; Faculty of Civil Engineering, J.J.S. University, Osijek, Croatia
Vladimir Skendrović ; World Bank, Zagreb, Croatia

Abstract

Communication is an essential process in the world of project management. It is difficult to master, but essential to make a good effort in achieving. Many times on troubled projects, project team members feel that if the communication had been better, the project would have run smoother. Therefore, communication is often listed as one of the most needed areas for improvement. To ensure the success of a project much information, including expectations, goals, needs, resources, status reports, budgets and purchase requests, needs to be communicated on a regular basis to all major stakeholders. Project communication can often be more difficult due to challenges unique to project management. Many projects are short-term, and therefore project communication is temporary. It is truly critical for project managers to get the message across right the first time to avoid failures in the communication process. Project managers communicate by using different mediums to convey a message. The important factors involve communicating how the project will be managed, including how information will flow into and out of the project. There should be also a clear and concise communication plan to address project responsibilities and the types of communication that will take place. It includes the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information. There are several key components in project communication plan which should be considered.

Keywords

communication; communications management; project communication plan; project

Hrčak ID:

59106

URI

https://hrcak.srce.hr/59106

Publication date:

27.9.2010.

Article data in other languages: croatian

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