Annual of social work, Vol. 17 No. 3, 2010.
Original scientific paper
QUALITATIVE ANALYSIS OF PROFESSIONALS' EXPERIENCE AS A CONTRIBUTION TO THE EVALUATION OF INTRODUCING A NEW WORK MODEL IN SOCIAL CARE CENTRES
Marina Ajduković
; Faculty of Law, University of Zagreb,Department of Social Work, Zagreb, Croatia
Kristina Urbanc
; Faculty of Law, University of Zagreb,Department of Social Work, Zagreb, Croatia
Abstract
The article presents the results of a qualitative research with fifteen professionals employed in five social care centres participating in the pilot project of introducing a new work model in social care centres known as »one-stop office«. The aim of the research was to identify achievements and difficulties from the perspective of managers and social care professionals. The data were gathered by a focus group method and framework analysis was applied.
The research results suggest that the model of work organization is not consistent in all social care centres and that three models developed in practice (territorial model, excellence model and alphabet model). Data reveal a series of difficulties related to understanding and implementing the individual care/work plan in all involved: social workers, managers and service users. Both social workers and service users expressed their unpreparedness for the new modality of work; the work with involuntary users in the development of individual care/work plan as well as insufficient possibilities of treatment in the local community are underlined as a special difficulty.
Keywords
social care system reform; new work model in social care centres; individual work plan; case management
Hrčak ID:
64352
URI
Publication date:
20.2.2011.
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