New binding, Vol. XXIV, No. 45, 2026.
Professional paper
Survey of User Satisfaction and Attitudes Toward the Services of the Ivan Goran Kovačić City Library, Karlovac
Kristina Čunović
; City library "Ivan Goran Kovacic" Karlovac
Lidija Šajatovi
orcid.org/0000-0002-6238-9854
; City library "Ivan Goran Kovacic" Karlovac
Abstract
Surveys of user satisfaction and attitudes toward library services are conducted to provide libraries with insight into the needs and experiences of their users. The results of such research serve to improve the quality of library services and programs, as well as to support their planning. The aim of the study presented in this paper was to gain insight into respondents’ level of satisfaction and attitudes toward the services and programs of the Ivan Goran Kovačić City Library in Karlovac. The data obtained from the evaluation of the survey were used, among other purposes, in the preparation of the Development Plan of the Ivan Goran Kovačić City Library Karlovac for the period 2026–2030. The research was conducted online between July 7 and October 10 2025, and the questionnaire was anonymous. The results indicate a need for systematic, continuous professional development of librarians and for keeping up with new trends in working with users. This paper presents an analysis of the results of the conducted research.
Keywords
City library “Ivan Goran Kovačić“ Karlovac; library management; survey research; user satisfaction
Hrčak ID:
349675
URI
Publication date:
15.7.2026.
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