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Engineering Review : International journal for publishing of original researches from the aspect of structural analysis, materials and new technologies in the field of mechanical engineering, shipbuilding, fundamental engineering sciences, computer sciences, electrical engin, Vol. 27 No. 2, 2007.

Review article

BASIC APPROACHES TO TOTAL QUALITY MANAGEMENT AND THE FUNDAMENTAL CONCEPTS OF EXCELLENCE

Aleksandar Vuković ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia
Duško Pavletić ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia
Milan Ikonić ; Faculty of Engineering, University of Rijeka, Rijeka, Croatia

Full text: croatian pdf 247 Kb

page 71-81

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Full text: english pdf 247 Kb

page 71-81

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Abstract

This paper reviews the basic approaches to total quality management, TQM, Fundamental Concepts of Excellence in their basic form and the criteria of quality award models for achievement of TQM. The Fundamental Concepts of Excellence provide us with the framework for achieving TQM, and they are based on the principles of TQM.

Keywords

concepts of excellence; quality management; quality awards

Hrčak ID:

26342

URI

https://hrcak.srce.hr/26342

Publication date:

27.12.2007.

Article data in other languages: croatian

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