Izvorni znanstveni članak
Adoption of Business Process Orientation Practices: Slovenian and Croatian Survey
Rok Škrinjar
; University of Ljubljana, Faculty of Economics
Vesna Bosilj Vukšić
orcid.org/0000-0002-0841-7754
; University of Zagreb, Faculty of Economics & Business
Mojca Indihar Štemberger
orcid.org/0000-0002-2154-5750
; University of Ljubljana, Faculty of Economics
Sažetak
Process orientation has been empirically linked to corporate performance. Several studies have shown that more process oriented companies perform better than less process oriented companies. Consequently, many researchers attempted to define what makes a company process oriented, which resulted in numerous frameworks and conceptualizations of process orientation. Based on concepts of business process orientation (BPO) the authors have developed and operationalised a concept of extended BPO to study its adoption in two countries, one EU member and one a candidate for EU membership (Slovenia and Croatia, respectively). Extensive field study has been carried out in these countries. The results of the analysis show that there are many statistically significant differences, namely companies in Slovenia have implemented process oriented practices to a higher degree than their counterparts in Croatia. The paper shows the main differences in BPO areas and practices.
Ključne riječi
business process orientation; process orientation; maturity; empirical research; Croatia; Slovenia
Hrčak ID:
63404
URI
Datum izdavanja:
27.12.2010.
Posjeta: 3.295 *