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A knowledge destination framework for tourism sustainability: A business intelligence application from Sweden

Matthias Fuchs ; Mid-Sweden University, Östersund, Sweden
Andrey Abadzhiev ; Mid-Sweden University, Östersund, Sweden
Bo Svensson ; Mid-Sweden University, Östersund, Sweden
Wolfram Höpken ; Mid-Sweden University, Östersund, Sweden
Maria Lexhagen ; Mid-Sweden University, Östersund, Sweden

Puni tekst: engleski pdf 465 Kb

str. 121-148

preuzimanja: 2.550



Based on Grant's (1996) knowledge-based view of the firm, Jafari's (2001) knowledge-based platform of thinking and Schianetz, Kavanagh and Lockington (2007a) Learning Tourism Destination, the Knowledge Destination Framework (Höpken, Fuchs, Keil & Lexhagen, 2011) is introduced and a Web-based Destination Management Information system (DMIS) is presented. It is illustrated how knowledge creation, exchange and application processes can be improved by applying a Business Intelligence approach. By focusing on Online-Analytical Processing (OLAP), exemplarily for the Swedish tourism destination of Åre, it is highlighted how DMIS can be used as a monitor for measuring the proportion of tourists with the smallest ecological footprint (Dolnicar, Crouch & Long, 2008; Dolnicar & Leisch, 2008). After a discussion of study limitations, future research steps are outlined. The paper concludes by providing some critical remarks on the political economics of sustainability on a global scale and by outlining policy implications for the governance of sustainability at the level of tourism destinations.

Ključne riječi

knowledge destination paradigm; learning tourism destination; business intelligence; online analytical processing (OLAP); ecological footprint; destination sustainability; Sweden

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