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AMQM System for Measuring the Quality of Postal Services

Drago Spajić
Krešimir Šapina



Sažetak

The work presents the AMQM (Automatic Mail QualityMeasurement) system for measuring the quality of postal services.The system has been developed at the request of UPUtheworld postal union. AMQM represents an advanced managerialtools whose main task is to obtain objective data on thequality of providing postal services. Based on the obtained datafrom the AMQM system, the activities may be planned whichare necessary for quality improvement of postal services.

Ključne riječi

quality; system; measurement

Hrčak ID:

102130

URI

https://hrcak.srce.hr/102130

Datum izdavanja:

25.3.2007.

Posjeta: 686 *