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A knowledge destination framework for tourism sustainability: A business intelligence application from Sweden

Matthias Fuchs ; Mid-Sweden University, Östersund, Sweden
Andrey Abadzhiev ; Mid-Sweden University, Östersund, Sweden
Bo Svensson ; Mid-Sweden University, Östersund, Sweden
Wolfram Höpken ; Mid-Sweden University, Östersund, Sweden
Maria Lexhagen ; Mid-Sweden University, Östersund, Sweden

Puni tekst: engleski pdf 465 Kb

str. 121-148

preuzimanja: 2.395



Based on Grant's (1996) knowledge-based view of the firm, Jafari's (2001) knowledge-based platform of thinking and Schianetz, Kavanagh and Lockington (2007a) Learning Tourism Destination, the Knowledge Destination Framework (Höpken, Fuchs, Keil & Lexhagen, 2011) is introduced and a Web-based Destination Management Information system (DMIS) is presented. It is illustrated how knowledge creation, exchange and application processes can be improved by applying a Business Intelligence approach. By focusing on Online-Analytical Processing (OLAP), exemplarily for the Swedish tourism destination of Åre, it is highlighted how DMIS can be used as a monitor for measuring the proportion of tourists with the smallest ecological footprint (Dolnicar, Crouch & Long, 2008; Dolnicar & Leisch, 2008). After a discussion of study limitations, future research steps are outlined. The paper concludes by providing some critical remarks on the political economics of sustainability on a global scale and by outlining policy implications for the governance of sustainability at the level of tourism destinations.

Ključne riječi

knowledge destination paradigm, learning tourism destination, business intelligence, online analytical processing (OLAP), ecological footprint, destination sustainability, Sweden

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