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LINKING PERCEIVED ETHICAL CLIMATE TO PERFORMANCE OUTCOMES: THE MEDIATING ROLE OF JOB EMBEDDEDNESS
Osman M. Karatepe
Sažetak
A conceptual model examining job embeddedness as
a mediator of the impact of perceived ethical climate
on job performance and extra-role customer service is
developed and tested. Data obtained from frontline
hotel employee-supervisor dyads in Nigeria were used
to assess these relationships via structural equation
modeling. The results suggest that job embeddedness
fully mediates the effect of perceived ethical climate
on frontline employees’ performance outcomes.
Specifically, employees with favorable perceptions of
the firm’s ethical climate are embedded in their jobs.
Such employees in turn display elevated levels of job
performance and extra-role customer service behaviors.
Implications of the results are discussed and
their implications for future research are offered.
Ključne riječi
Ethical climate; Extra-role customer service; Hotel employees; Job embeddedness; Job performance; Nigeria
Hrčak ID:
113963
URI
Datum izdavanja:
1.12.2013.
Posjeta: 2.513 *