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Determinants and Performance Indicators of Higher Education Institutions in Croatia

Maja Ćukušić orcid id ; Ekonomski fakultet, Split
Željko Garača ; Ekonomski fakultet, Split
Mario Jadrić ; Ekonomski fakultet, Split

Puni tekst: hrvatski pdf 491 Kb

str. 233-257

preuzimanja: 1.108



The aim of this study was to uncover the key determinants
and indicators that have the potential to demonstrate the
success level of higher education institutions (HEIs). Although
some criteria and mechanisms for internal and external
evaluation of HEIs are widely accepted, it is still necessary to
adapt them and develop mechanisms for a more detailed
institution-level performance assessment. This survey-based
research empirically validated a model of key determinants
and performance indicators of HEIs as perceived by teachers
and teaching assistants from four major universities in
Croatia (N = 619). In line with the current practice in
Croatia, Strategy and quality planning, Organization and
improvement of educational processes, Collaboration and
scientific research, and Financial and other resources were
extracted as key determinants. As expected with regards to
performance indicators, the respondents deem enrolment
and graduation rates of bachelor, master and doctorate
studies as the most important indicators but also emphasize
the importance of process-related indicators such as
accreditation, standardization and cooperation. All HEIs in
Croatia can evaluate this set of determinants and indicators
according to their own context and use it to design and
develop a comprehensive model for monitoring and tracking
their performance and reporting to various stakeholders, and
ultimately to implement an institution-wide performance
management system.

Ključne riječi

performance determinants; performance indicators; higher education institutions; higher education stakeholders

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Podaci na drugim jezicima: hrvatski

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